• p 14: “The primary value in diagrams is in the discussion while diagramming - we model to have a discussion”
• p 15: “Le mieux est l’ennemi du bien” (The best is the enemy of the good) - Voltair”
• Ishikawa (Fishbone) diagrams
• p 41: The essence of the Toyota System is that each individual employee is give the opportunity to find problems in his own way of working” - Wakamatsu and Kondo
• System thinking: ask every time after the cause and do not take everything so as it is
• Lean thinking: Respect for people and Continuous Improvement
• p 53: “Don’t look with your eyes, look with your feet .. people who only look at the number are the worst of all.” => management by walking around. Taiichi Ohno
• p 54: Kaizen-Mindset: My work is to do work and to improve every work and continuously improve for its own sake
• p 69: “Decide as late as possible” => make early unnecessary decisions
• p 71: “jidoka” => automation with a human touch; pull the cord if something went wrong
• p 72: “see and feel tangible queues” => visual management on PC is not the best
• p 74: “Outlean the competition - this is the focus of product development” Dr. Allen Ward
• p 79: timeboxing - limit scope creep, limits gold-plating and increase focus
• p 113: “lake and rock” metaphor (lake = iterations length, cycle length; rock = testing, integration, collaboration)
  • if water is high many rocks are hidden
• p 139: “main agile ideas - be adaptive, responsive, continually learning and evolving”
• p 140: “agile means agile - the ability to move whit quick easy grace”
• p 141: Five values of Scrum
  • 1. COMMITMENT - be willing to commit a goal. Scrum provides people all the authority they need to meet their commitments
  • 1. FOCUS - Focus all your efforts and skills on doing the work that you’ve committed to doing => no multitasking/distraction
  • 1. OPENESS - keep everything about a project visible to everyone
  • 1. RESPECT - Individuals are shaped by their background and their experiences. It is important to respect the different people who make up a team
  • 1. COURAGE - have the courage to commit, to act, to be open and to expect respect
• p 199: “All four years of teamwork together they will have their performance peek and after that it will fall, because they don’t have any fresh ideas” - Ralph Kantz
• p 229: “Most organizations have what to appear to be suicidal tendencies” - Philip Crosby