p 20: “We stopped trying to clone him in our own image or measure him against social expectations.”
p 21: “Vital difference between Personality Ethic and the Character Ethic of success”
p 22: “You always reap what you sow.”
p 23: nice def of paradigms - it is like a map and a map is simply an explanation of certain aspects of the territory
=> we all know, the map is not the territory
p 24: two categories of maps in our heads
way things are
way things should be
p 24: “The way we see things is the source of the way we think and the way we act.”
p 28: “We simply cannot maintain wholeness if we talk and walk differently than we see.”
p 28: “We see the world as we are, not as it is.”
p 29: paradigm shift
p 37: “Admission of ignorance is often the first step in our education.”
p 46:“We are what we repeatedly do. Excellence, then, is not an act, but a habit.”
p 47
Knowledge = what to do and why
Skill = how to do
Desire = want to (motivation)
p 51: “Interdependence is a choice only independent people can make.”
p 54: P/PC Balance is the very essence of effectiveness
P = Production
PC = Production Capability
p 58: “Always treat your employees exactly as you want them to treat yo to be a customer.”
p 60: “No one can persuade another to change. Each of us guards a gate of change that can only be opened from the
inside.”
p 70: fundamental principle about the nature of man: “Between stimulus and response, man has the freedom to choose”
p 71: “pro-activity means that we are responsible for our own lives.”
p 80: difference between the verb love and love: “Love - the feeling - is the fruit of love, the verb”
p 83-84: Circle of Concerns and Circle of Influence
p 96: “What lies behind us and what lies before us are tiny matters compared to what lies within us.” - Oliver Wendell
Holmes
p 98: “If you carefully consider what you wanted to be said of you in the funeral experience, you will find your
definition of success.”
p 99: all things are created twice => in your image and then manifested in the reality
p 101: “Management is doing things right, Leadership is doing the right things”
p 103: Management paradigm
thinking of control
security
guidance
Leadership
direction
purpose
family feeling
p 110: four life-support factors
security
guidance
wisdom
power
p 138: “The core of any family is what is changeless: a shared vision and values”
p 149: time management in one phrase: “Organize and execute around priorities”
p 154: “Effective people are not problem-minded, they are opportunity-minded.” - Peter Drucker
p 158: “The way you spend your time is a result of the way you see your time.”
p 169: “You simple can’t think efficiency with people.”
p 173: two kinds of delegation:
gofer (do this, do that, direct orders)
stewardship (focus on results, instead of methods)
p 185: “There can be no friendship without confidence and no confidence without integrity.”
p 190: “Building and repairing relationships are long-term investments.”
p 195: “Integrity is conforming reality with words.”
p 199–200: unconditional love for someone is great
p 213: Win/Win or No Deal
p 237: “Seek first to understand, then to be understood.”
p 240: empathic listening means listening with intent to understand
p 241: greatest insights in the field of motivation: “Satisfied needs do not motivate”
p 243: “Diagnose before you prescribe”
p 255: “ethos, pathos and logos”
ethos is your personal credibility, the faith people have in your integrity and competency
pathos is the empathic side
logos is the logic, the reasoning part of the presentation
p 257: “Being influence-able is the key to influence others.”
p 277: “value the differences, be objective with your paradigms and try to understand other people
p 279: driving and restraining forces
p 299: "The greatest battles of life are fought out daily in the silent chambers of the soul.” Daniel O. McKay
p 301: “Treat a man as he is and he will remain as he is. Treat a man as he can and should be and he will become as he
can and should be.” - Goethe
p 319: “We must not cease from exploration. And the end of all our exploring will be to arrive where we began and know
this place for the first time.” - T. S. Elliot